If “over the river and through the woods” means “wait in line, take off your shoes, and sit on the tarmac,” the Illinois Public Interest Research Group wants to inform you on the subject of rights: the Flyers’ Bill of Rights.
“These are things such as not being stuck on the tarmac for too long, or (without) medical attention, food and water,” says Abe Scarr, director of Illinois PIRG, “or the right to be reimbursed if your travel is delayed, or your
luggage is delayed or lost.”
Flying before 9-11 was no picnic, either – Scarr says airline deregulation could be the cause of more air travel angst than 21st century security.
http://illinoispirg.org/page/ilp/flyers-bill-rights