The AGs office is urging borrowers to be vigilant, particularly as federal loan payments paused under the CARES Act will restart Jan. 1.
Borrowers are encouraged to exercise caution if they receive unsolicited phone calls, letters in the mail, emails, texts or social media messages from entities offering student loan debt relief as these entities could be scammers, and borrowers will receive more reliable guidance by using a personal loan servicer or going through the Department of Education.
To report a company call the Attorney General’s Student Loan Helpline at 1-800-455-2456 or emailing Student Loans@ ilag.gov.